Changes coming to your billing experience

What you need to know

We're making updates to give you a better billing experience. The changes will give you more self-service options to choose from and improve your overall billing experience with American National.

Your personal auto policies will be the first to move to the new billing experience. (Not all policies will transition at the same time). When the transition starts, there will be a 48-hour period where policy changes can't be made. You'll still be able to view your policy but will need to wait until after the 48-hour period has expired to make a change. The effective date of any change can be backdated to accommodate this waiting period.

Other changes coming to your billing statement

For client set-up on automatic payments
If your policy premiums are being withdrawn from your bank account individually (a separate withdraw for each policy), your payment experience transition should be seamless.

If you have multiple policies being billed together and withdrawn from your bank account as a single transaction:

• When your policy transitions, it will be billed separately form your other policies. You will see more than one transaction on your billing statement. Your automatic withdrawal date will stay the same and the total amount charged is not affected by this transition.
• You'll continue to see multiple transactions on your bank statement until all your policies have transitioned. Once two or more policies have switched to the new billing experience, you'll have the option to reconsolidate your bills to one transaction by enrolling in "Account Bill." 
• Account Bill will replace your current combined billing experience. 
• You will be provided additional details on the Account Bill program along with information on how to enroll in advance of your policy renewal date.
• If you choose to not enroll in Account Bill, your premiums will continue to be withdrawn from your bank account as a single transaction per policy, even after the transition.

Please note, if an automatic payment is returned because of insufficient funds, a feel will now apply (in applicable states).

For all other clients

If you do not have your premiums automatically withdrawn from your bank account: Once two or more policies have switched to the new billing experience, you'll have the option to consolidate billing for multiple policies under a single account reducing fees and notices received. Contact your agent to learn more. 

• If you mail in your payments, the payment mailing address for your transitioned policies will change. See new address below. If you use your bank’s online bill pay option, you may need to update this remittance address with your bank. We will send you a reminder and the information needed to make these bank changes with your renewal paperwork.

Payment Processing Center 
P.O. Box 650074
Dallas, TX 75265-0074

• You may get billing notices in both old and new formats. If you receive a bill with an old format, know that it's correct and still needs to be paid.
• If you are not on automatic payment withdrawals from a bank account, and your total premium is less than $20 for a 6-month policy, or $35 for a 12-month policy, your premium will now be due in full at each renewal.
• If a payment is returned because of insufficient funds, a fee will apply (in applicable states).

Enhancements

• A new billing statement design—view the Billing Statement Guide for a preview
• Additional payment options
• The ability to see your payment schedule for the full policy term
• Getting your billing statement separate from your renewal packet